Cancellation Policy

Cancellation Before Dispatch

• A prepaid order cancelled within 6 hours of placement, provided it has not been dispatched, qualifies for a full refund to the original payment method.
• If cancellation is requested after 6 hours but before dispatch, a 2.5% payment-gateway processing charge will be deducted from the eligible refund.
• A cancellation is considered confirmed only after our customer care team has reviewed the order and confirmed that it has not yet been dispatched.

Submitting a request does not automatically cancel an order. Orders may move to dispatch quickly, so please contact us immediately if a cancellation is required.

How to Request a Cancellation

1. Contact our customer care team by phone or WhatsApp as soon as possible.
2. Share your order number along with the name and mobile number used for the order.
3. Our team will verify the current dispatch status and confirm whether the cancellation can be processed.

After Dispatch & Delivery Refusal

• Once an order has been dispatched, it cannot be cancelled.
• If a customer refuses delivery, the shipment may be returned to Inayah Fashion by the courier. A delivery refusal is not treated as a pre-dispatch cancellation.
• Where a refund is applicable after the returned shipment is received and reviewed, forward and return shipping charges may be deducted from the eligible refund.
• Refund processing, where applicable, begins only after the returned shipment reaches us and is reviewed.

Cash on Delivery (COD) Orders

• Customers are requested to place COD orders only when they are available and willing to accept delivery.
• Frequent COD cancellations, repeated delivery refusals, or repeated failed deliveries may result in restriction of COD for future orders.

Cancellation by Inayah Fashion

In rare circumstances, we may need to cancel an order for reasons such as:

• Stock becoming unavailable.
• Payment verification failure.
• Courier or delivery service being unavailable for the provided destination.

If a prepaid order is cancelled by Inayah Fashion for one of these reasons, the full amount paid will be refunded to the original payment method.

International Order Cancellations

• International order cancellations are subject to a 5% bank and processing charge.
• Once an international order has been dispatched, it cannot be cancelled.
• Refund and bank-credit timelines may vary depending on the payment provider and destination.

Refund Timeline

• Eligible cancellation refunds are processed by Inayah Fashion within 5–7 business days after cancellation confirmation.
• Refunds for prepaid orders are normally returned to the original payment method.
• After we process the refund, your bank, card issuer, wallet, or payment provider may require additional time for the amount to appear in your account.