Returns & Exchange Policy

Return & Exchange Window

You must submit your request within 24 hours of delivery. Requests received after this period cannot be accepted.

Eligibility Conditions

An item is eligible only when it is:

• Unworn, unused, unwashed, and in its original condition.
• Returned with all original tags and barcodes intact.
• Securely packed in its original packaging.

Items that do not meet these conditions may be returned to the customer and will not qualify for an exchange or store credit.

How to Request a Return

Orders placed through a customer account

1. Log in to your account on the Inayah Fashion website.
2. Open Orders and select the relevant item.
3. Click Request Return and submit your request.

After approval, we will arrange a complimentary reverse pickup within India. Please do not hand over or send the item until your request has been approved.

Guest checkout orders

Automated return requests are unavailable for guest orders. Please contact our support team for approval. Once approved, the item must be self-shipped to Inayah Fashion at the customer's cost. Processing may take slightly longer because the request is handled manually.

Inspection, Exchange & Store Credit

• We will inspect the returned item after it reaches us and notify you by WhatsApp or email.
• For an approved size exchange, the available replacement will be dispatched within 24 hours after verification and your confirmation.
• If the requested replacement is unavailable, the eligible amount will be issued as store credit to your Inayah Fashion Wallet.
• Wallet credit does not expire and may be used toward a future purchase on our website.

Please note: Kids' partywear purchases are eligible for exchange or store credit only. Cash refunds are not available except for qualifying prepaid-order cancellations described below.

Order Cancellations

• A prepaid order cancelled within 6 hours of placement, provided it has not been shipped, qualifies for a full refund to the original payment method.
• If cancellation is requested after 6 hours but before dispatch, a 2.5% payment-gateway processing charge will be deducted from the refund.
• Orders that have already been dispatched cannot be cancelled.

International Orders

• Reverse pickup is unavailable outside India. After approval, the customer must self-ship the item to our address at their own cost.
• Please pack the item securely and retain the tracking details until the return is completed.
• Eligible refunds may be issued as store credit or to the original payment method, subject to applicable laws.
• International order cancellations are subject to a 5% bank and processing charge.
• Delivery, approval, inspection, exchange, and refund timelines may vary by destination and carrier movement.