Returns & Exchange Policy

1. Exchange Request Window

Customers must raise their exchange request within 24 hours from the time the order is delivered.

Requests received after this period cannot be accepted.

2. Item Eligibility

To qualify for an exchange or store credit, the item must be:

• Unworn, unused and unwashed.
• Free from stains, perfume, damage or alteration.
• Returned with all original tags and barcodes intact.
• Returned in the original packaging.
• In fully resalable condition.

Items that fail our quality inspection may be rejected and returned to the customer.

3. Size Exchange

If you ordered an incorrect size, you may request a size exchange within 24 hours of delivery.

Once the returned item reaches us, our team will inspect it. If the requested replacement size is available, the replacement will normally be dispatched within 24 hours after inspection and customer confirmation.

All exchanges are subject to stock availability.

4. If the Replacement Is Not Available

If the requested size or suitable replacement is unavailable, the eligible value of the returned product will be credited to your Inayah Fashion Wallet.

• Wallet credit can be used for any dress purchase on our website.
• Wallet credit does not expire.
• Wallet credit cannot be withdrawn as cash.
• Wallet credit cannot be transferred to a bank account or payment method.

No cash/bank refund will be issued for a delivered kids' partywear order solely because a replacement is unavailable.

5. How to Request an Exchange

Orders placed through a registered customer account

1. Log in to your Inayah Fashion account.
2. Open Orders.
3. Select the relevant order/item.
4. Click Request Return.
5. Submit your request within 24 hours of delivery.

Once approved, Inayah Fashion will arrange complimentary reverse pickup for eligible orders within India where service is available.

Guest checkout orders

Customers who placed an order using guest checkout must self-ship the item at the customer's expense to:

Inayah Fashion
X23, Opposite Town Masjid
Charummood, Alappuzha District
Kerala - 690505
India

6. Reverse Pickup

Free reverse pickup applies only to eligible approved orders within India where reverse-pickup service is available.

If reverse pickup is unavailable for your PIN code, our team may request that the item be self-shipped.

7. Inspection of Returned Products

Receiving a returned product does not automatically mean the exchange has been approved.

We may reject a return if:

• The item appears worn or used.
• Tags or barcodes have been removed.
• The item has been washed or altered.
• There are stains, odours, perfume marks or damage.
• Parts or accessories are missing.
• The product is not returned in its original condition.

8. No Cash Refund for Delivered Orders

For delivered kids' partywear orders, Inayah Fashion provides exchange or wallet credit only.

We do not normally provide cash, bank, UPI or card refunds for products already delivered and being returned because of size, preference, colour choice or similar reasons.

Refunds to the original payment method apply only in specific cases covered under our separate Cancellation Policy or where required by applicable law.

9. Damaged or Incorrect Product

If you receive an incorrect product, incorrect size compared with your confirmed order, damaged product or a product with a manufacturing defect, please contact us within 24 hours of delivery with your order number and clear photos/videos.

Our team will review the case and provide the appropriate resolution.

10. International Orders

• Reverse pickup is not available outside India.
• The customer must obtain approval before returning the product.
• Approved returns must be self-shipped to Inayah Fashion.
• International return shipping charges are borne by the customer unless otherwise agreed.
• Exchange availability is subject to stock.
• Where a suitable replacement is unavailable, the applicable resolution will be communicated after inspection.
• Shipping, customs duties and other charges already incurred may not be refundable unless required by applicable law.

11. Order Cancellation

Cancellation is different from a return or exchange. If you want to cancel an order before dispatch, please refer to our separate Cancellation Policy.

Once an order has been dispatched, it cannot normally be cancelled.