What’s the process for returning an item I bought from Inayah Fashion, and how do I know if I’m eligible for a refund or store credit?

To return an item, you need to request a return within 24 hours of delivery. Make sure your item is unworn, unused, and still has the original tags and packaging. If you shopped with an Inayah Fashion account, you can easily request a return through your profile, and we’ll arrange a free pickup. If you checked out as a guest, you’ll need to ship the item back yourself. Refunds depend on the situation—you might get cash back or store credit. Please note that special rules apply for Kids Party Wear and international orders, and cancellation or processing fees may apply as detailed on our policy page. Following these steps helps you shop confidently, knowing that returns and exchanges are straightforward and fair.

What should I do if I want to return or exchange an item from my Inayah Fashion order?

To request a return or exchange through Inayah Fashion’s Returns & Exchange page, simply log into your account and initiate the request within 24 hours of receiving your order. Your item must be unused, with tags attached, and in its original packaging. As an account holder, you’ll enjoy free pickup—no need to ship anything yourself. If you checked out as a guest, use the online return form and self-ship the items to the address provided. Once we receive and inspect your return, you’ll be issued a refund to your original payment method or store credit, depending on your preference. Please note, international customers and those returning Kids Party Wear items have special policies—details are on the Returns & Exchange page.

Can I return or exchange Kids Party Wear items purchased from Inayah Fashion?

According to Inayah Fashion’s Returns & Exchange policy, Kids Party Wear items are not eligible for cash refunds unless you cancel your order within 6 hours and before shipping begins. After this time, returns are only eligible for store credit. Ensure the item is unused, with tags, and in its original packaging. To arrange a return, visit the Returns & Exchange page and follow the steps based on whether you checked out as an account holder (free pickup) or as a guest (self-ship). This way, you can shop worry-free knowing you’ll get store credit for returned Kids Party Wear purchases if needed.

Returns & Exchange

Returns & Exchange Policy

Eligibility

Return & exchange requests must be made within 24 hours of receiving your order. Requests after this period cannot be accepted.
To be eligible, the item must be in the same condition you received it — unworn, unused, with tags, and in its original packaging.

How to Request a Return (Account Customers)

We recommend creating an account on the Inayah Fashion website before placing an order. This lets you view your order history and manage return requests directly from your profile.

Log in to your account on our website.
Go to the Orders section and select the item you wish to return.
Click Request Return.

Once your request is approved, we will schedule a free return pickup at your location — there is no additional cost to you. Please pack the product securely before pickup so our team can inspect it quickly and process the next step without delay.

Guest Checkout Orders

If you placed your order as a guest (without creating an account), automated return requests are not supported. In this case:

Please contact our support team and wait for return approval before shipping the item back.
Once approved, you will need to self-ship the product to Inayah Fashion.
Guest returns may take slightly longer to process, as they cannot be raised through an account dashboard.

Exchanges & Store Credit

Once the returned item is received and inspected, we will notify you via WhatsApp and email.
After your confirmation, the replacement (a smaller or larger size) will be shipped within 24 hours of verification.
If a replacement is not available, the refund will be issued as store credit to your Inayah Fashion Wallet. Wallet credits never expire and can be used on any future purchase.

Refunds & Cancellations

For prepaid orders, a full cash refund is available if the order is cancelled within 6 hours of placement / before shipping.
For cancellations made before dispatch, a 2.5% payment-gateway processing fee is deducted from the refund. This charge is levied by the bank/payment gateway, not by Inayah Fashion.
No cash refunds are provided for Kids Party Wear products under any other circumstances.

International Orders

Reverse pickup is not available for orders outside India. After receiving return approval, customers must self-ship the product to the Inayah Fashion warehouse.
Please pack the item safely and share the shipment tracking details if requested — this helps us verify your return smoothly.
Refunds for eligible international returns are processed either as store credit or to the original payment method, in accordance with the laws of your country.
International order cancellations are subject to a 5% cancellation fee, covering bank and processing charges.
Delivery, return approval, inspection, and refund timelines may vary for international orders depending on the destination and shipping movement.

Need Help?

Our team is happy to guide you through returns, exchanges, cancellations, wallet credits, and replacement updates.

Phone / WhatsApp: +91 82982 98293 · +91 83018 18181
Hours: Monday – Saturday, 10:00 AM – 6:00 PM IST (Sunday closed)

Address:
Inayah Fashion
X23, Opposite Town Masjid
Charummoodu, Alappuzha District
Kerala, India – 690505

Returns & Exchange

Returns & Exchange Policy

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How to Request a Return (Account Customers)

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International Orders

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